Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gobuyz.shop.com. Please note that returns will need to be sent to the following address: 175-177 New Bond St, London W1S 4RN, UK RETURN METHOD:
Your option to send us your return: By Mail


HOW CAN YOU GET YOUR RETURN LABEL:
First, contact us to return your products, then if I will accept it we will send you the return label. You have follow:

  1. Customer Remorse:
    Download and Print
  2. Defective
    Download and Print

 

OUR FEES FOR RETURN OR REFUND OF THE UNITED STATES

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee  and the Re-stocking fee is $0.00


For your responsibility ( Customer Remorse )


Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake, doesn’t need anymore or the wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee in The United Kingdom . The Re-stocking fee is $0.00

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@gobuyz.shop.com

Damages and issues

We don't allow any used or broken products. If you receive good products but want to return a product that you break it is not acceptable to return policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the defective and non-defective products are exchanged. Return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 30 business days have passed since we’ve approved your return, please contact us at info@gobuyz.shop.com

 

Refund processing time
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

OUR CONTACT INFORMATION:

 

Business Name: Gobuyz.shop

E-mail: info@gobuyz.shop.com
Phone Number: +447893986892
Address: 175-177 New Bond St, London W1S 4RN, UK

Business Hour:
Monday - Friday: 08:00 AM - 05:00 PM
Saturday - Sunday: Closed